Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and more. If you can’t find what you’re looking for, don’t hesitate to get in touch with us!

1. What is Jesmonite?

Jesmonite is a water-based, eco-friendly composite material made from a blend of gypsum, acrylic resin, and other natural minerals. It's known for its versatility, strength, and aesthetic appeal, making it an ideal choice for sculptures, furniture, and home decor.

2. How do I care for my Jesmonite pieces?

7. Do you offer customization services?

Yes, we offer customization on a selection of our Jesmonite pieces. Whether you're looking for a specific color, texture, or size, please contact us directly to discuss your vision and we’ll work with you to create a one-of-a-kind item.

8. How long does shipping take?

Shipping times may vary depending on your location and the product. Typically, orders are processed and shipped within 3-5 business days. You'll receive a tracking number as soon as your order is dispatched so you can keep an eye on its progress.

9. Do you ship internationally?

we are always looking to expand our reach and international shipping is something were currently researching.

10. What should I do if my item arrives damaged?

We take great care in packaging your items to prevent damage during shipping. However, if your item arrives damaged, please contact us within 7 days of receiving your order with photos of the damage. We’ll work with you to resolve the issue, either through a replacement or refund, depending on the circumstances.

11. How can I contact you for support?

If you have any questions, concerns, or need assistance, you can contact us via our Contact Page or email us directly at [[email protected]]. We aim to respond to all inquiries within 1-2 business days.

12. Can I return or exchange my Jesmonite item?

Due to the nature of our products, we do not accept returns or exchanges unless the item is damaged or defective upon arrival. If you believe your item qualifies for a return or exchange, please contact us as soon as possible with the relevant details.

13. Do you offer gift cards?

Yes, we offer gift cards for our online store! You can purchase them directly from our website. Gift cards are available in various denominations and make the perfect gift for someone who loves unique home decor.

If you have any other questions or need further assistance, feel free to reach out to us anytime!